This Privacy Policy explains how QuestMore, the developer name under which Shaanxi Wenduo Network Technology Co., Ltd. operates this website, collects, uses, stores and protects personal information. It applies to visitors of https://www.questmore.buzz, to prospective clients who submit enquiries, and to clients who receive our integration services. The policy is written in plain language because we believe privacy notices should be readable without a legal adviser at your side. The data controller for all processing described here is Shaanxi Wenduo Network Technology Co., Ltd., Building 2, Unit 1, Room 1601, Chongwen Jiayuan District 2, Chongwen Town, Jinghe New City, Xixian New Area, Xian, Shaanxi 710000, China (CN). You can reach the privacy contact at contact@questmore.buzz or by telephone at +16692579342. Effective date: 1 January 2026.
1. Scope of This Policy
This Privacy Policy governs the processing of personal information carried out through the QuestMore website and through the ordinary business communications of Shaanxi Wenduo Network Technology Co., Ltd. It covers the pages you are reading now, the enquiry form on the contact page, email correspondence with our studio, and telephone contact made through the number published on this site. It does not cover the operational systems we design for clients, because those systems are owned and controlled by the client organisation, and the client decides what data they contain.
Where a client engages QuestMore for an integration project, the client remains the controller of any production or personnel data held in that system. QuestMore acts as a processor or as an independent contractor only to the extent described in the project agreement. This policy addresses the website and the commercial relationship, not the internal data of any plant, utility or logistics fleet that we happen to help commission.
By browsing this website or sending us an enquiry, you confirm that you have read this policy and that you understand how your information will be handled. If you do not agree with any part of it, please do not submit personal information through the site, and contact us if you need an alternative channel that better suits your requirements.
2. Information We Collect
We collect only the information we genuinely need to answer enquiries, deliver services and operate the website. The categories are limited and predictable. We do not build advertising profiles, and we do not purchase personal data from data brokers.
Information you provide directly
- Identity and contact details such as your name, business email address, telephone number, employer and job title.
- The content of your enquiry, including any description of a process, site, fleet or technical problem that you choose to share.
- Project information supplied during a survey, proposal or delivery engagement, such as site contacts and operational requirements.
- Correspondence records, including emails, meeting notes and call summaries that help us keep an accurate history of your project.
Information collected automatically
- Technical data such as internet protocol address, browser type and version, device type, operating system and language preference.
- Usage data such as the pages you visit, the time and duration of your visit and the referring link that brought you here.
- Server log data generated by our hosting infrastructure for security, reliability and diagnostic purposes.
Information we do not collect
We do not collect special category information such as health data, biometric data, political opinions or religious beliefs. We do not ask for government identification numbers through this website. We do not collect precise location tracking data from visitors. If you send such information to us voluntarily in an enquiry, we will delete it unless it is strictly necessary for the task you have asked us to perform.
3. How We Obtain Information
Most of the personal information we hold comes directly from you. You type it into the enquiry form, you send it by email, or you provide it during a call. A smaller portion arrives automatically through normal web server operation, and a further portion may come from the organisation you represent when that organisation introduces you as a project contact.
We may also receive information from publicly available professional sources, such as a company website or a business directory, when we are preparing a proposal for an organisation that has expressed interest in our integration services. In every case we limit collection to what is relevant to the business relationship, and we do not combine sources to create profiles beyond that relationship.
If you provide information about another person, for example a colleague who should join a meeting, you confirm that you have the authority to share those details with us and that the person concerned has been informed of this policy.
4. Purposes of Processing
We process personal information for specific and legitimate purposes, and we do not repurpose it silently. The main purposes are set out below.
- To respond to your enquiry and to answer questions about control systems, telemetry, data pipelines, interfaces, modernisation or support.
- To prepare proposals, estimates and technical scopes for prospective integration projects.
- To deliver, commission and support systems for clients who have engaged us.
- To maintain accurate business records, invoices and project documentation.
- To operate, secure and improve the website, including diagnosing faults and preventing misuse.
- To meet legal, tax, accounting and regulatory obligations that apply to our company.
- To send occasional service updates to existing clients, where those updates relate directly to the systems we maintain for them.
We do not sell personal information. We do not use your contact details for unrelated marketing, and we do not share your enquiry content with other integrators or suppliers for their own commercial purposes. Any promotional communication we send to a prospective client is limited to a direct follow-up on an enquiry that the recipient initiated.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we rely on one or more of the following grounds. Consent applies when you voluntarily submit an enquiry and ask us to reply. Contract performance applies when processing is necessary to deliver services that a client has engaged us to provide. Legitimate interests apply to website security, fraud prevention, network integrity and the ordinary administration of a business relationship, always balanced against your rights and expectations. Legal obligation applies to tax, accounting and regulatory record keeping.
Where we rely on consent, you may withdraw it at any time by contacting contact@questmore.buzz. Withdrawal does not affect processing that already took place lawfully, and it does not affect processing that rests on another legal basis, such as a contractual or legal obligation that continues to apply.
We keep the amount of personal information used for any single purpose to the minimum needed for that purpose. For example, a website enquiry does not require your date of birth, and a support call does not require your home address. If a future need arises that calls for more information, we will explain the reason before asking.
8. Service Providers and Processors
Like most businesses, we rely on a small number of specialist providers. These may include a website hosting provider, an email service provider, a domain registrar and providers of accounting software. Each provider receives only the personal information needed to perform its function, and each is bound by contractual terms that require confidentiality, security and appropriate handling.
We review our providers periodically to confirm that their security posture remains adequate and that they continue to meet the commitments we have made to our clients and website visitors. If a provider cannot meet those commitments, we replace it. Where a provider acts as a processor on our behalf, we remain responsible to you for the protection of the information entrusted to it.
We do not allow any processor to use personal information for its own purposes. Processors act on documented instructions, and they must delete or return information when the relationship ends, unless the law requires retention.
9. International Data Transfers
Our studio is located in China, and our service providers may store data in other countries. As a result, personal information may be transferred to, stored in, or processed in a jurisdiction different from the one in which you are located. Data protection laws in those jurisdictions may differ from the laws where you live.
Where we transfer personal information across borders, we take reasonable steps to ensure it receives an adequate level of protection. Those steps may include standard contractual clauses, contractual commitments to confidentiality and security, and technical measures such as encryption in transit. We select providers that can demonstrate recognised safeguards rather than leaving transfers to chance.
If you have questions about where your information is held, or if you require a transfer to be restricted to a particular region, contact contact@questmore.buzz and we will explain what is feasible for the services you are discussing.
10. Data Retention
We keep personal information only for as long as it is needed for the purpose for which it was collected, plus any period required by law. After that it is deleted or irreversibly anonymised.
- Website enquiries that do not lead to a project are normally retained for up to twenty four months, so that we can recognise a returning contact and understand the history of the conversation.
- Client project records, contracts, invoices and commissioning documentation are retained for the duration of the relationship and for the period required by tax and accounting law after it ends.
- Support records are retained for the life of the support agreement and for a reasonable period afterwards, so that recurrence of a fault can be diagnosed.
- Server and security logs are retained for a short operational window and are then purged automatically.
Where information is retained for statutory reasons, it is isolated from active use and accessible only to staff who need it for compliance. Where you exercise a deletion right and no legal obligation prevents deletion, we will remove the information and confirm the action to you.
11. How We Protect Information
We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These include access controls that limit who can view project data, encrypted connections for data in transit, protected storage for business records, and routine review of accounts and permissions.
Staff who handle personal information receive guidance on confidentiality and data handling as part of their role. Access to client project material is granted on a need to know basis and withdrawn when a role changes or an engagement ends. We keep backups to protect against loss and we test recovery procedures so that an incident does not become a permanent loss.
No method of transmission or storage is perfectly secure. If a breach occurs that is likely to result in a risk to your rights, we will notify affected individuals and the relevant authority as required by applicable law, and we will explain what happened, what we have done and what you can do to reduce any harm.
12. Your Privacy Rights
Depending on where you live, you may hold some or all of the following rights over your personal information. We honour valid requests regardless of where the law is strictest, because predictable handling is simply good practice.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of information that is no longer needed.
- The right to request restriction of processing in defined circumstances.
- The right to object to processing based on legitimate interests.
- The right to data portability, where processing is based on consent or contract and is carried out by automated means.
- The right to withdraw consent at any time, without affecting prior lawful processing.
- The right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.
To exercise a right, write to contact@questmore.buzz with enough detail for us to identify you and understand the request. We will respond within the time required by applicable law, usually within thirty days. We may ask for proof of identity to protect against fraudulent requests, and we will not charge a fee unless a request is manifestly unfounded or repetitive.
13. Privacy for Children
This website and our services are directed at businesses, professional engineers and adult representatives of organisations. We do not knowingly collect personal information from children under the age of thirteen, or under the age of sixteen where local law sets that higher threshold. If you believe that a child has provided personal information to us, contact contact@questmore.buzz and we will delete it promptly once verified.
Because our integration work concerns industrial control systems, we do not design features that appeal to children, and we do not operate accounts that a child could create. Where a school or educational body contacts us for research purposes, we require an authorised adult to act as the point of contact for any personal information exchange.
14. Third Party Websites
Our website may link to external sites, for example a professional profile or an industry resource. We do not control those sites and we are not responsible for their privacy practices. This policy applies only to pages operated by QuestMore and Shaanxi Wenduo Network Technology Co., Ltd.
When you follow an external link, we encourage you to read the privacy notice of the destination site before providing personal information. A link from our pages does not imply endorsement of the destination practices, and it does not mean that the destination applies the standards described here.
15. Industrial Client Data
Integration projects involve operational technology, historians, telemetry links and operator interfaces. Information in those systems generally describes machines and processes rather than people, and it belongs to the client operating the site. QuestMore accesses such systems only to the extent needed to design, build, commission and support them, and only under the terms of the signed project agreement.
Where a project requires us to handle data that does relate to identifiable people, such as personnel access logs or shift records in a client system, we treat it as confidential client material, restrict access to the assigned engineers and delete or return it at the end of the engagement. Clients remain responsible for ensuring they hold a lawful basis for the data in their own systems, and for informing their staff and contractors accordingly.
We do not extract client operational data for our own commercial use. Any reference project, case study or technical illustration of client work is published only with written permission, and we remove identifying details on request.
16. Changes to This Policy
We may update this Privacy Policy to reflect new services, new legal requirements or improvements in our practices. When we make a material change, we will update the effective date at the top of the page and, where the change is significant, provide a clearer notice on the website or by direct communication to active clients.
Continued use of the website after an update indicates that you accept the revised policy. We encourage you to review this page periodically, particularly before submitting a new enquiry or entering a new project engagement, so that you always understand how your information is handled.
Historic versions of this policy are kept internally so that we can demonstrate which terms applied at the time a particular processing activity took place. You may request a summary of the changes that affected a period relevant to you.
17. Complaints and Supervisory Authorities
If you are unhappy with how we have handled your personal information, please tell us first at contact@questmore.buzz or by calling +16692579342. We will investigate and respond, and in most cases a direct conversation resolves the matter quickly. Your complaint will be logged and handled by a person who understands both the project context and the applicable rules.
If you remain dissatisfied after our response, you may have the right to lodge a complaint with a data protection authority in your country or region. We would rather resolve the issue with you directly, but we will not obstruct any lawful route to a supervisory body. Where local law provides a specific regulator for our activity, we will cooperate fully with any inquiry.
18. How to Contact Us
For any question about this Privacy Policy, or to exercise a right described in it, use the details below. Please include enough information for us to identify your request and to reply to you safely.
Data controller: Shaanxi Wenduo Network Technology Co., Ltd., operating the QuestMore studio.
Address: Building 2, Unit 1, Room 1601, Chongwen Jiayuan District 2, Chongwen Town, Jinghe New City, Xixian New Area, Xian, Shaanxi 710000, China (CN).
Email: contact@questmore.buzz.
Telephone: +16692579342.
Website: https://www.questmore.buzz.
We answer privacy requests during business hours and we aim to acknowledge every one promptly. Thank you for taking the time to understand how QuestMore protects the information you share with us.