Terms of Service

1. Acceptance of These Terms

By visiting this website, submitting an enquiry, requesting a proposal or engaging QuestMore for work, you confirm that you accept these Terms of Service and that you agree to be bound by them. These terms apply together with any signed project agreement. Where a signed agreement conflicts with these terms, the signed agreement prevails for that project.

You also confirm that you have read our Privacy Policy, which explains how personal information is handled. If you do not accept these terms, you must not use the website and you should not submit enquiries through it. We may update these terms from time to time, and the version published at the time of your use governs that use.

2. Definitions

In these terms, the words below have the following meanings. The Company means Shaanxi Wenduo Network Technology Co., Ltd., operating the QuestMore studio. The Client means any person or organisation that engages the Company for services or submits an enquiry. The Website means the pages published at https://www.questmore.buzz. Services means the integration, design, engineering, commissioning and support work described on the website and in a project agreement. Project Agreement means a signed proposal, statement of work or contract that sets out the specific tasks, fees and schedule for an engagement.

Deliverables means the drawings, configurations, software, documentation and commissioned systems produced for a client. Confidential Information means non public information disclosed by one party to the other in connection with an engagement. Business Day means a day other than a Saturday, Sunday or public holiday at the location where the relevant work is performed.

3. Eligibility and Authority

The website and services are intended for businesses, professional engineers and adult representatives of organisations. By using the site you confirm that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into these terms. If you act on behalf of an organisation, you confirm that you are authorised to bind that organisation, and references to you include that organisation.

We reserve the right to decline any enquiry or engagement at our discretion, including where a project falls outside our competence, presents an unacceptable safety or legal risk, or conflicts with existing commitments. We also reserve the right to request evidence of authority before discussing sensitive operational details about a site or a fleet.

4. Scope of Services

QuestMore designs and integrates computer systems for industrial operations. The services described on this website include control system architecture, SCADA and telemetry integration, industrial data pipelines, human-machine interface design, legacy system modernization, and commissioning with round-the-clock support. The website description is provided for general information and does not by itself create an obligation to deliver any particular task.

The specific scope of any engagement is defined only in a signed Project Agreement. That agreement identifies the systems in scope, the boundary of responsibility, the interfaces with other suppliers, the acceptance criteria and the schedule. Work outside the agreed scope requires a written change order before it begins. The Company is not responsible for work performed by other contractors unless the Project Agreement explicitly states otherwise.

5. Permitted Use of the Website

You may view, download and print pages from the website for your own internal business evaluation and for legitimate professional purposes. You may share links to public pages. You may not present our content as your own, remove attribution, or use it to suggest a partnership or endorsement that does not exist.

You are responsible for the equipment and connections you use to access the website. You must take reasonable steps to protect your own systems from interference, and you must not attempt to gain unauthorised access to any part of the site, its servers or any connected system. Reasonable, non intrusive security research is welcome only if you contact us first and comply with applicable law.

6. Prohibited Conduct

When using the website or communicating with the Company, you must not do any of the following.

• Submit false, misleading or impersonating information, or misrepresent your authority to act for an organisation.
• Upload or transmit malicious code, including viruses, worms, ransomware or any other harmful program.
• Attempt to probe, scan or test the vulnerability of the website or its infrastructure without written permission.
• Use automated tools to scrape content at a rate that degrades service for other visitors.
• Interfere with the proper operation of the website, including by denial of service attempts or excessive requests.
• Use the website or our communications for unlawful purposes, harassment, or the distribution of unsolicited commercial messages.
• Copy, modify or reverse engineer any part of the website except as permitted by applicable law.

We may investigate suspected breaches, restrict access, and report conduct to the appropriate authorities where the law requires or permits. We may also recover the reasonable costs of responding to a deliberate attack or misuse.

7. Enquiries and Proposals

An enquiry submitted through the website or by email is an invitation to discuss, not a binding order. We may respond with questions, a request for a survey, or a proposal. A proposal remains valid for the period stated in it, or for thirty days if no period is stated. Prices and schedules in a proposal may be revised if the underlying assumptions change materially before signature.

Any figures, examples or indicative timelines given before a signed agreement are estimates provided in good faith and are not warranties. Technical feasibility opinions offered during early discussion are preliminary and depend on access to the site, current drawings and accurate operational information. A proposal becomes binding only when both parties sign it or when the Company issues a written acceptance of a client purchase order.

8. Project Contracts and Statements of Work

Each engagement is governed by a Project Agreement that incorporates these terms by reference. The Project Agreement sets out the deliverables, the programme, the payment milestones, the acceptance procedure and the named contacts for both parties. Where the Project Agreement is silent, these terms apply.

Changes to scope, schedule or assumptions are handled through a written change order signed by both parties. We will not perform out of scope work without an approved change order, and we are not liable for delays caused by a client instruction that contradicts the agreed scope. Verbal instructions are confirmed in writing before they take effect.

If a client issues a purchase order with its own standard terms, those terms apply only to the extent expressly accepted in writing by the Company. Otherwise, these terms and the Project Agreement prevail, and conflicting purchase order conditions are rejected.

9. Client Responsibilities

Successful integration depends on cooperation. The client agrees to provide timely access to sites, equipment, drawings and operational staff as reasonably required; to nominate a project contact with authority to make decisions; to ensure that any third party supplier cooperates with the programme; and to comply with the safety rules applicable at each site.

The client is responsible for the accuracy of information it supplies, including existing drawings, network details and process data. Where inaccurate information causes rework, the additional effort is treated as a change order. The client must also obtain any permits, approvals or third party consents needed for the work, unless the Project Agreement states that the Company will obtain them.

During commissioning and cutover, the client remains responsible for the safe operation of its plant and for any production decisions. The Company will not instruct a client to operate a plant outside the client own safety rules, and the client retains final authority over production matters.

10. Fees, Invoicing and Payment

Fees are set out in the Project Agreement and may be fixed price, time and materials, or a combination. Unless stated otherwise, fees exclude taxes, travel, accommodation and third party licences, which are charged at cost or as separately agreed. Invoices are payable within the period stated on the invoice, typically thirty days from the invoice date.

Late payment may attract interest at the rate stated in the Project Agreement, or where none is stated, at a reasonable commercial rate permitted by law. If an invoice remains unpaid beyond the agreed period, we may suspend work and withhold deliverables after giving written notice. Suspension for non payment does not release the client from the obligation to pay for work already performed.

Where a project is cancelled before completion, the client pays for work performed, materials ordered and non recoverable commitments made up to the date of cancellation. Deposits are generally non refundable unless the Project Agreement provides otherwise, because they cover mobilisation costs that cannot be recovered.

11. Intellectual Property

The website content, including text, layout, graphics, code and the QuestMore name as used in this studio, is owned by Shaanxi Wenduo Network Technology Co., Ltd. or licensed to it, and is protected by applicable intellectual property law. Nothing in these terms transfers ownership of website content to you. You receive only the limited permission to use the website described in these terms.

For project work, ownership of client specific deliverables is set out in the Project Agreement. Unless the agreement says otherwise, the client receives a perpetual, non exclusive licence to use the deliverables for the purposes described in the agreement, while the Company retains ownership of its underlying methods, templates, reusable components, libraries and know how. Third party software remains governed by its own licence terms.

The client grants the Company a licence to use the client name and a general description of the project in tenders and capability statements, provided that no confidential technical detail is disclosed. Any public case study requires separate written consent, which the client may withhold or withdraw.

12. Deliverables and Acceptance

Deliverables are defined by the Project Agreement and are subject to an acceptance procedure. The client will review each deliverable within the period stated in the agreement, or within ten Business Days if no period is stated, and will either accept it or provide written reasons why it does not meet the agreed criteria. A deliverable is deemed accepted if the client uses it in production or fails to respond within the review period.

Where a deliverable is rejected for a legitimate reason within the agreed scope, the Company will correct it at no additional fee and resubmit it for review. Where the rejection arises from a new requirement or from a change in the client underlying process, the correction is handled as a change order. Acceptance of a system does not relieve either party of obligations that expressly survive acceptance, such as support and confidentiality.

13. Confidentiality

Each party may receive confidential information from the other. The receiving party agrees to use that information only for the purpose of the engagement, to protect it with reasonable care, and to disclose it only to staff and contractors who need it and who are bound by confidentiality obligations at least as protective as these terms.

Confidential information does not include information that is already public without breach, that was lawfully known before disclosure, that is received from a third party without restriction, or that is independently developed without reference to the disclosed material. Where the law compels disclosure, the receiving party will give prompt notice where lawful so that protective measures can be considered.

These confidentiality obligations survive the end of the engagement for the period stated in the Project Agreement, or for five years if no period is stated. Trade secrets and personal information remain protected for as long as the applicable law requires.

14. Warranties and Disclaimers

The Company warrants that it will perform services with reasonable skill and care, in a professional manner consistent with industry practice, and in accordance with the Project Agreement. If a defect in our work appears within the warranty period stated in the agreement, we will correct it at no charge, provided the defect is not caused by misuse, unauthorised modification, third party interference or normal wear.

Except as expressly stated, the website and its content are provided on an as available basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the website will be uninterrupted, error free or free of harmful components, or that any information on it is complete or current.

Nothing on the website constitutes engineering, legal, financial or safety advice for a specific site. Integration decisions for a live facility must be based on a proper survey and a signed Project Agreement, not on general website description.

15. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, loss of production, loss of data, loss of goodwill or business interruption, arising out of or in connection with the website or the services, even if the Company has been advised of the possibility of such loss.

The total aggregate liability of the Company for all claims arising out of or relating to an engagement is limited to the total fees actually paid by the client for the specific services giving rise to the claim, or to the amount stated in the Project Agreement, whichever is greater. This limit applies regardless of the legal theory on which a claim is based.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or death and personal injury caused by negligence where such exclusion is prohibited. Where a jurisdiction does not allow a particular limitation, that limitation is severed and the remainder of these terms continues in effect.

16. Indemnification

The client agrees to indemnify and hold harmless the Company, its directors, employees and contractors against claims, losses, damages, costs and reasonable legal fees arising from the client use of the website in breach of these terms, from inaccurate information supplied by the client, from the client failure to obtain necessary consents or permits, or from the client operation of a plant or fleet in a manner that disregards the Company written recommendations.

The Company agrees to indemnify the client against third party claims that the Company deliverables, used within the agreed scope, infringe a valid intellectual property right, provided the client notifies the Company promptly, allows the Company to control the defence, and does not settle the claim without consent. If such a claim arises, the Company may modify the deliverable, obtain a licence, or refund the fees paid for the affected item, at its option.

17. Termination and Suspension

Either party may terminate an engagement for material breach if the breach is not remedied within thirty days of written notice, or immediately if the other party becomes insolvent or ceases to carry on business. The client may terminate for convenience on the notice period stated in the Project Agreement, subject to payment for work performed and commitments made.

The Company may suspend services immediately where continued work would create a safety risk, where required by law, or where the client fails to pay an undisputed invoice after the agreed period. During suspension, the client remains responsible for the safe condition of any partially commissioned system and for any interim arrangements needed to keep the plant operating.

On termination, each party returns or destroys the other confidential information on request, the client pays all outstanding amounts, and provisions that by their nature should survive, including confidentiality, intellectual property, liability limits and governing law, continue to apply.

18. Third Party Materials

Integration projects often include third party hardware, software and cloud services. Those items are supplied subject to the terms of their manufacturer or provider. The Company passes through applicable warranties to the extent permitted, but does not itself warrant third party products beyond what the manufacturer offers.

The client is responsible for complying with third party licence terms, including any restriction on use, transfer or modification. Where a third party changes its licence, discontinues a product or alters its interface, the Company will advise on options and may recommend a migration, but is not liable for the consequences of the third party decision.

Where the website links to a third party resource, that link is provided for convenience only and does not imply endorsement. Any dealings you have with a third party are solely between you and that party.

19. Compliance with Laws

Each party will comply with the laws and regulations applicable to its own activities, including export control, sanctions, anti bribery, data protection and industrial safety rules. The client is responsible for regulatory compliance at its own sites. The Company is responsible for the lawful conduct of its engineering and business operations.

Neither party will offer or accept improper payments in connection with an engagement. The client will not ask the Company to perform work that would breach applicable law or a site safety rule, and the Company may refuse such a request without liability. Where an engagement touches regulated infrastructure, the client will inform the Company of the specific rules that apply.

20. Governing Law and Disputes

These terms and any dispute arising out of them are governed by the laws of the People Republic of China, without regard to conflict of law principles, unless a Project Agreement specifies a different governing law. The parties will first attempt to resolve any dispute through good faith negotiation between senior representatives within thirty days of written notice of the dispute.

If negotiation does not resolve the matter, the dispute will be submitted to the competent court or arbitral body identified in the Project Agreement, or if none is identified, to the courts with jurisdiction at the Company registered location. The parties agree to keep the existence and content of any dispute confidential except as required by law or as necessary to enforce a decision.

Nothing in this section prevents either party from seeking urgent injunctive relief to protect intellectual property, confidentiality or safety where delay would cause harm.

21. Changes to These Terms

We may revise these Terms of Service to reflect changes in our services, our business practices or applicable law. The revised version takes effect when it is published on this page with an updated effective date. Material changes will be highlighted on the website, and active clients will be notified by email where the change affects an ongoing engagement.

Continuing to use the website or to receive services after a change indicates acceptance of the revised terms. If you do not accept a change, you may stop using the website and, where an engagement is affected, raise the matter through the Project Agreement change process or terminate in accordance with its terms.

22. Contact Information

Questions about these Terms of Service should be sent to the Company using the details below.

Shaanxi Wenduo Network Technology Co., Ltd. (QuestMore).
Address: Building 2, Unit 1, Room 1601, Chongwen Jiayuan District 2, Chongwen Town, Jinghe New City, Xixian New Area, Xian, Shaanxi 710000, China (CN).
Email: contact@questmore.buzz.
Telephone: +16692579342.
Website: https://www.questmore.buzz.

We answer questions during business hours and will do our best to explain how these terms apply to your particular situation. Thank you for working with QuestMore.